Privacy Policy

1. Who we are

This website is operated by Pivotchain Solution Technologies (“Pivotchain”, “we”, “us”). We build real-time video and signal intelligence under the Raven AI and Raven Fusion brands. This policy explains what we do with personal information collected through pivotchain.com. It does not cover data processed on behalf of our customers within deployed Raven AI or Raven Fusion systems — that is governed by the contract with the relevant customer.

2. Information we collect

We collect only what you choose to give us, plus basic technical data:

• Contact & demo requests — the name, work email, organization, phone number, sector and message you submit through our forms or by emailing us.
• Recruitment — any details you send when applying for a role.
• Technical data — standard server and analytics information such as IP address, browser type and pages viewed, used to keep the site secure and understand how it is used.

We do not knowingly collect special-category personal data through this website, and we ask that you do not submit it in free-text fields.

3. How we use it

• To respond to your enquiry and arrange demos or follow-ups.
• To evaluate job applications.
• To operate, secure and improve the website.
• To comply with legal and regulatory obligations.

We rely on your consent and our legitimate interest in responding to enquiries and running our business. We do not sell your personal information, and we do not use it for automated decision-making.

4. Sharing & processors

We share personal information only with service providers that help us run the site and respond to you — for example our form-delivery provider (Web3Forms) and email and hosting providers — and with authorities where required by law. These providers process data on our instructions under appropriate safeguards.

5. International transfers

We operate from offices in Pune, and some of our providers are located outside your country. Where personal information is transferred internationally, we take steps to ensure it remains protected in line with applicable law.

6. Retention

We keep enquiry and recruitment data only as long as needed for the purpose it was collected and to meet legal obligations, after which it is deleted or anonymized.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict its processing, or withdraw consent. To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by law.

8. Cookies & analytics

We use only the cookies necessary to operate the site and, where enabled, privacy-respecting analytics to understand aggregate usage. You can control cookies through your browser settings.

9. Security

We apply appropriate technical and organizational measures to protect personal information. No method of transmission or storage is fully secure, but we work to safeguard your data and to respond promptly to any incident.

10. Changes

We may update this policy from time to time. Material changes will be reflected by the “last updated” date above.

11. Contact

Questions about this policy or your data? Email [email protected] or write to us at our offices:

• Pune, India — 106A, Corporate Plaza, Office No. 504, Senapati Bapat Road, Near Chaturshringi Temple, Shivaji Nagar, Pune, Maharashtra – 411016